What information do we collect about you?
When you get in touch with us, you may be asked for some basic personal information such as your name, email address and contact details as well as some more sensitive information about the difficulties you are seeking support for.
If you are being referred by a third party such as your GP, Psychiatrist or your medical insurer, they might provide us with information like this on your behalf.
When you start to receive a therapeutic service from Lewes Psychology the information you share during sessions will be recorded in session notes. All of this information will be kept together in your personal record.
How we use your personal information
We use the information you provide us to:
Respond to your enquiries and communicate with you about appointments
Offer you high quality therapeutic interventions and treatment packages
Comply with the law
Protection of your personal information
Any information recorded will be kept on a secure encrypted computer / hard drive or in a lockable filing cabinet in my office which outside agencies do not have access to. Lewes Psychology is registered with the ICO for safe keeping of this information. Information will be kept for 7 years in line with insurance company and governing body policies.
Sharing information with third parties
Information we collect about you is confidential. However, if we have safeguarding concerns regarding yourself, your children or other people you are in contact with then we may need to share this information with other agencies including your GP. Your therapist will aim to discuss these concerns with you first where possible.
Lewes Psychology will also disclose your personal information to 3rd parties when:
There is a legal requirement to do so
You have given consent for the information to be shared
Or to make arrangements for the funding and / or payment of services received
In accordance with our professional guidelines all psychologists have regular supervision sessions where we may discuss aspects of your therapy. We will not however reveal your identity during these sessions.
As part of this, we may also audio record therapeutic sessions. We will always get your written permission to do this before recording and these recordings are stored according to GDPR recommendations.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at the below address.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
How to contact us